EmUrgent Health | FAQ
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You have questions

If you currently run or are contemplating starting up an urgent care facility, you will have both questions and challenges.  We’ve run across and answered many during our 30 years in the business.

 

Some of the most pressing concerns we hear are addressed in this FAQ.

Should we start our own urgent care centers?

The answer to this seemingly simple question lies in a detailed analysis of your market, patient demand, competition, financials and a host of other factors. The answer is not always yes. Maybe the market is saturated. Maybe population health should be addressed through emUrgent Care centers. You need to consider your goals when considering starting a new urgent care facility.

What services should we provide?

You’ll need to consider local populations, employers, health plans and competitors. Local demographics and changes can dictate the types of services you should include.

Our centers are busy but not meeting expectations. What should we do?

There can be a couple of root causes. But we’ve seen situations where providers and staff were not properly trained so centers were under performing, or net revenue per visit was declining. Open wide and say “aahh”. We will find the cause and solution.

How can we improve our performance?

An operational assessment down to the last individual and detail can identify training needs and performance gaps.  Financial assessments can reveal many hidden issues. Do you have adequate management reports? How do you measure your success?  You need information, but you also need to understand how to act on the information.

Our volumes are going up but we are barely at break even.

It’s about competent providers and staff, solid training, the right electronic health record and billing system just to name a few. What’s more, you may be leaving money on the table by not auditing your processes or receivables.

What do we do about patients who come in seeking narcotics?

This is a problem all over the country in ED’s and urgent care. Patients seeking drugs for sale or because they have an addiction that’s not being addressed. We have the clinical knowledge and solutions.

It’s hard to find physicians and we have a lot of staff turnover. What should we change?

If you have high staff turnover, it can be a symptom of an underlying problem. It could stem from poor hiring, poor training, compensation, scheduling, or more fundamental operational issues.

What can we do to improve our patient satisfaction scores?

How long does it take to register a patient?  How long are they waiting to be seen? What are the culture and values of your center? The total patient experience will drive your success. There are some easy changes you can make.

What other services should we offer that would help meet the needs of our patients?

There are a host of services you can consider adding to your facility. The list of services you offer should be driven by the needs of the overall population you serve. It’s not just about having a few services under one roof. An integrated urgent care model will revolutionize your practice and market and lead the way to successful population health management. What drives your market?

How can we best manage our patient population and reduce leakage?

Are you concerned about meeting their expectations? More thorough health assessments on intake will allow you to identify other health needs and refer within your system or practice for additional care. We can show you how to exceed patient expectations and reduce leakage with new emerging models that do more than “treat them and street them”.

How can urgent care help us with our ACO and population health management?

Urgent care is the portal of entry to your health system. Fee for service will not be the only payment model as well. Leaving your patients’ care to chance is a good way to lose money in your ACO. We will show you how urgent care insures success in your gain sharing and risk models.

How can I work directly with area employers to encourage them to use us for their occupational health?

Health is not just something you take care of after work. It’s something employers want to address all the time as healthy employees have lower absenteeism are more productive. We have models that help everyone have “skin in the game” and increase your market share.

Do I need to have a certified medical review officer (MRO) on staff to provide occupational health services?

A (MRO) medical review officer is required to report positive drug screens. If you want to begin or expand your occupational health programs, we have the solutions.